Information
At My Car Now, we understand the stress and disruption an accident can cause. Our priority is getting you back on the road swiftly and smoothly after a not-at-fault incident in Sydney. Explore how our hassle-free replacement vehicle service makes a difference, ensuring you stay mobile when you need it most.
Frequently asked questions
Life doesn't stop after an accident, and neither should you. We've compiled answers to the questions our customers ask most often, helping you understand how My Car Now provides a seamless replacement vehicle experience at no cost to you if you're not at fault. We're here to make the process simple and transparent for drivers across Sydney.
Is this going to cost me anything?
That’s almost always the first concern. People are worried about hidden fees or being left out of pocket. We reassure them straight away by clearly explaining how the process works and who covers the cost, especially in not-at-fault situations. We do not charge you for our service, we recover the costs back through the at fault insurance company. In some cases with your approval we can recover through your own insurance company, if you have opted for hire car.
How quickly can I get the car?
After an accident, people just want to get back to normal as soon as possible. We prioritise fast turnaround times and organise delivery at a time and place that suits them.
Will the replacement car be similar to mine?
Customers want to know they won’t be downgraded or inconvenienced. We focus on providing a like-for-like vehicle that suits their lifestyle and needs. This will depend on availability.
How can your services be 'free' for not-at-fault drivers?
We explain it simply: if you were not at fault, you shouldn’t be financially disadvantaged because of someone else’s mistake. The cost of the replacement vehicle is recovered from the at-fault party’s insurer, not the not-at-fault driver. We’re very transparent about how the process works. We walk customers through the agreement, explain how the claim is handled, and make sure they understand their responsibilities. There are no hidden fees or surprise charges — everything is clear from the beginning. Once people understand that the costs are pursued through the at-fault insurer and that we manage the process on their behalf, that initial scepticism usually disappears. It becomes less about “free” and more about “fair.” They’re simply being kept mobile while their vehicle is off the road, without being out of pocket for something that wasn’t their fault.
What's the step-by-step process to get a replacement vehicle from My Car Now?
Step 1: Contact My Car Now
As soon as the accident happens, the customer calls us or submits an enquiry online. The earlier we’re involved, the faster we can help.
Step 2: Quick assessment
We gather the basic accident details, confirm they were not at fault, and explain how the replacement vehicle process works — including costs and timeframes.
Step 3: Approval & paperwork
We handle the communication with the relevant insurer and take care of the necessary paperwork, keeping everything simple and transparent for the customer.
Step 4: Vehicle matching & delivery
We organise a like-for-like replacement vehicle and deliver it directly to their home or workplace at a convenient time.
Step 5: Ongoing support
They keep the replacement car while theirs is being repaired, and we stay in touch until their vehicle is returned and the hire is finalised. From start to finish, it’s about quick action, clear communication, and making sure they’re back on the road with minimal disruption.
Your smooth ride starts here
Don't let an accident disrupt your life. My Car Now is here to provide a reliable replacement vehicle when you're not at fault, ensuring you stay mobile with no out-of-pocket costs for the hire. We're committed to quality, clear communication, and getting you back on track in Sydney. Contact us today to learn more.
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