Frequently Asked Questions
At My Car Now, we recognize the stress and disruption that an accident can bring. Our top priority is to help you get back on the road quickly and seamlessly after a not-at-fault incident in Sydney. Discover how our hassle-free replacement vehicle service makes a significant difference, keeping you mobile when you need it the most.
Life continues after an accident, and you should too. That’s why we’ve put together answers to the common questions our customers ask. Find out how My Car Now makes getting a replacement vehicle easy, as long as you’re not at fault. We’re committed to keeping the process simple and clear for drivers across Sydney.
Will there be any costs involved?
Understanding costs is a primary concern for many of our clients. We recognize that hidden fees and unexpected expenses can be a source of anxiety. To alleviate these worries, we provide a clear explanation of the process and outline cost responsibilities, particularly in cases where you are not at fault.
Importantly, we do not charge for our services directly. Instead, we recover expenses directly from the at-fault insurance company. With your permission, we can also assist in recovering costs through your own insurance provider, especially if you have chosen to use a hire car.
What is the estimated delivery time for the car?
Following an accident, individuals are eager to return to their normal lives as quickly as possible. We prioritize swift turnaround times and arrange delivery at a time and location that works best for them.
Will the replacement car be comparable to my vehicle?
Our Commitment to Service
At our company, we are dedicated to offering services that closely match your requirements. We strive to meet the quality and specifications you expect as accurately as possible. However, please note that availability may vary. We encourage you to reach out with any specific questions or to discuss your needs in detail. Your satisfaction is our top priority, and we are here to support you in every way we can.
How is it possible for your services to be provided at no cost to drivers who are not at fault?
We believe in simplicity: if you weren’t at fault, you shouldn’t face financial burdens due to someone else’s mistake. The cost of a replacement vehicle is recovered from the at-fault party’s insurer, not from the innocent driver. We pride ourselves on being transparent about the entire process. Our team guides customers through the agreement, clarifies how the claim is managed, and ensures they fully understand their responsibilities. There are no hidden fees or unexpected charges—everything is laid out clearly from the start. Once people realize that the costs are pursued through the at-fault insurer and that we handle the process on their behalf, any initial skepticism typically fades away. It shifts from a focus on "free" to a focus on "fair." They are simply kept mobile while their vehicle is being repaired, without incurring expenses for something that wasn’t their fault.
What's the step-by-step process to get a replacement vehicle from My Car Now?
Step 1: Contact My Car Now
As soon as the accident happens, the customer calls us or submits an enquiry online. The earlier we’re involved, the faster we can help.
Step 2: Quick assessment
We gather the basic accident details, confirm they were not at fault, and explain how the replacement vehicle process works — including costs and timeframes.
Step 3: Approval & paperwork
We handle the communication with the relevant insurer and take care of the necessary paperwork, keeping everything simple and transparent for the customer.
Step 4: Vehicle matching & delivery
We organise a like-for-like replacement vehicle and deliver it directly to their home or workplace at a convenient time.
Step 5: Ongoing support
They keep the replacement car while theirs is being repaired, and we stay in touch until their vehicle is returned and the hire is finalised. From start to finish, it’s about quick action, clear communication, and making sure they’re back on the road with minimal disruption.
Your smooth ride starts here
Don't let an accident disrupt your life. My Car Now is here to provide a reliable replacement vehicle when you're not at fault, ensuring you stay mobile with no out-of-pocket costs for the hire. We're committed to quality, clear communication, and getting you back on track in Sydney. Contact us today to learn more.